Frequently
Asked Questions



Why should I trust Colorado Critter Sitter with my pets?
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We understand that pets are family. Our goal is to provide compassionate, dependable care that keeps your pets comfortable, safe, and loved while you're away. Every visit is tailored to your pet's unique personality and routine, giving you peace of mind and giving them the attention they deserve.
What is Time to Pet?
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Time to Pet is a professional pet care management platform and provides a secure, organized system for scheduling visits, managing client information, communicating with pet owners, and delivering real-time updates.
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Through Time to Pet, clients can:
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Request and manage reservations online
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Receive visit reports and photos after each visit
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Update pet care instructions at any time
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Store emergency contacts and veterinary information securely
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Communicate directly through the client portal
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Access invoices and payment history in one place
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Why do we use Time to Pet?
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At Colorado Critter Sitter, we believe you and your pets deserve professional-level care and communication.
What are the advantages of using Time to Pet?
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Real-Time Visit Updates
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You will receive detailed report cards, photos, and notes after each visit so you always know how your pets are doing.
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Secure Information Storage
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Your pet's routines, medications, feeding instructions, emergency contacts, and veterinary information are stored safely in one secure location.
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Easy Online Scheduling
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Submit service requests, review upcoming visits, and manage reservations through a convenient client portal.
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Transparency and Peace of Mind
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You'll know exactly when visits begin and end, along with what was completed during each appointment.
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Better Care for Special Needs Pets
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Detailed care instructions help ensure medications, feeding schedules, and special routines are followed consistently.
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Convenient Communication
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Everything is organized in one system, reducing missed messages and ensuring important information is always accessible.
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What areas do we serve?
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We provide pet sitting services throughout Castle Rock, Castle Pines and select areas of Franktown and Parker. If you're unsure whether you're within my coverage zone, feel free to contact us and we'll be happy to confirm.
What types of pets do we care for?
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We care for a wide variety of animals; including dogs, cats, birds, reptiles, and other exotic pets. Every pet receives individualized care based on their specific needs.
Why choose pet sitting instead of boarding?
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Pet sitting allows your pets to stay in the comfort of their own home, maintain their normal routine, and avoid the stress that can come with boarding facilities. Many pets are happier and more relaxed in familiar surroundings.
How do I book services?
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Reach out at (720) 938-8109 or at colcrittersitter@gmail.com and provide us with information about you and your pets, when you need services, and what kind of services you are looking for. We will contact you and send our pet questionnaire and we will schedule a meet and greet with you and your pets to discuss care and to be sure we a good fit for your needs. If you an existing client you can reach out to us directly or put in a service request through Time to Pet.
Do you offer a meet and greet before services begin?
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Yes, this is a mandatory step in our onboarding process and there is no charge for this visit. Meet and greets are necessary so we can get acquainted, review your pet's routine, discuss any special needs, and ensure everyone feels comfortable before your trip.
Can you administer medications?
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Yes. Oral medications and many routine pet care needs can be accommodated. Please discuss your pet's specific requirements in your questionnaire and at the meet and greet so we can ensure appropriate care.
How often will you visit my pets?
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Visit frequency depends on your pet's needs. Some pets may only need one or two daily visits, while others benefit from multiple visits throughout the day. We offer a package of three drop in visits that consists of a morning, mid day an evening visit, however, that can be customized depending on what kind of care is necessary.
Will I receive updates while I'm away?
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Absolutely! We provide regular updates, photos, and check-ins at every visit so you can enjoy your time away knowing your pets are safe and cared for.
What happens in an emergency?
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Your pet's safety is our top priority. During onboarding, we'll be collecting emergency contact information and veterinary details. If an emergency arises, we will make every effort to contact you while taking appropriate action to ensure your pet receives care.
Do you provide house sitting services as well?
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Yes. In addition to caring for your pets, we can bring in mail, water plants, rotate lights, take trash cans in/out and help keep your home looking occupied while you're away.
How far in advance should I book?
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Holiday periods and peak travel seasons fill quickly, so booking as early as possible is recommended.
Are you insured?
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Yes, we are fully insured for professional pet sitting services.
Do you have employees?
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We do not have employees at this time, however, we will be growing in the coming year.


